VODACOM BAD SERVICE

Dear Vodacom

i have a contract phone account which was sold to me at R299 a month. but i later realised i am to pay R499, when i enquired i was told that i am using extra minutes which was not explained to me when the phone was given. i however arranged for the contract to be fixed to just the alllocated minutes per month. this was done in July, i updated the arrears that had accumulated because of the extra minutes and expected R299 to be deducted. but i still received a statement for R499.

please fix this. i tried to fix it over a call but got a rude agent , which is normal at vodacom. i have dealt with three agents who either lie about the products or ARE RUDE when you need assistance.