1 reviews | Active since Feb 2023
VODACOM BAD SERVICE!!!!
I’m so disappointed, I was assisted by Buyiswa Prudence from Vodacom fibre and it was the worst experience ever. I told this lady I want my service with them to start on 1 June because I am still with Linteg, I even sent her proof of my cancellation with Linteg and the date. Then after that, they kept calling multiple times insisting on installing the line, I think about 3 different people called me because they wanted to come and install the line bit I kept telling them to come 1 June. Then Buyiswa said she will arrange for the fibre department to call me so that they could explain everything, this was on 14 April (I sooo wish there was an option to attach proof). Okay they called me and said they will only install but the line will only be active from 1 June and I agreed, Buyiswa even said she would have to activate my services from her side. They came to install on Tuesday 5 May, now tell me why I got an email today saying my service is active and they will bill me in the next 48 hours, how?????when I specifically asked for the service to start on 1 June???? Okay cool I called the Vodacom fibre department today and they told me my service is active for May, tell me how do I have 2 fibres running in my mom’s house? Does that make sense? Nahhh man I’m actually annoyed because I was **** to all in the name of “making a sale”. That’s not fair, and now when I want to cancel they are telling me I need to pay a once off fee of R3000, howwwww when I asked for services to start 1 June? How is it my fault that they did not do as I asked? Why is Vodacom committing *****? I need Vodacom to listen to the call recordings from me on 14 April because I also stated on the recorded line that I NEED MY SERVICE TO START ON 1 JUNE
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
