NK
Nicolien K

1 reviews | Active since May 2018

03 May 2018, 11:31

Vodacom BAD SERVICE AWARD

I am still waiting for an ETA on my order since they cannot say when they will receive stock from their supplier. I have been calling for 3 weeks every time they only say they don't know and have to wait maybe next week. This is unacceptable false advertising. Why process my order and when i follow up on delivery then only tell me it is on back order. While other shops have stock? Online department Customer services After sales No one can assists i have the recordings and will share it with everyone. Wish a manger will step up and sort this out!!!!

0
Replies (1)
Vodacom
Vodacom's reply03 May 2018, 12:15
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team