Vodacom Bad service as always.

Vodacom is by far the worst network provider in South Africa, on the 31 October 2019 we went to V&A waterfront to upgrade to a combo that was advertised by Vodacom after they were trying to refuse giving us the construct because one of the devices was discontinued but they were still advertising the construct. Dylan Warren assisted us at V&A Cape Town, we got our devices on the 31st October 2019, we received 2 devices Samsung A10 and Samsung A30, the Samsung A10 is suppose to receive airtime, they told us the A10 sim card will be active within 24 hours. we waited for days and the A10 secondary sim card was not working, we called Vodacom customer care, we were getting transferred from one contact center to another as if no one at vodacom knows their Job. i finally went to the store again and i spoke to Dylan after speaking to another guy that i did not know his name but he was one of the store sales agents, Dylan told me everything will be sorted out but still days went by and nothing was working still, i posted this problem on twitter then i spoke to Verqulene from Vodacom Techno in Bellville, she promised that the problem will be sorted out and she will call back the following day, she called the following day and told us that she is busy with Vodacom store because she cannot do anything on her side, later on Vodacom store at V&A called us that we will receive another sim card and it will be deliverer in 2 days, its been almost 2 weeks now since we are waiting for the sim to be delivered, i once again logged a a fault on twitter, then vodacom decided to ask me is a spoke with the store manager and they diapered after i rep**** to their question. i feel like Vohdacom is not willing to give us the sim card thats working so by 1st Monday 2019 if we do not receive the active sim, we will take this matter to ombudsman and cancel this construct without any penalties and on top of it we would like to be refunded the amount that we were charged on our current invoice since we did not use any of the contract benefits.