Vodacom bad service and theft of data

i paid my account in full on the 26/08/2021 for multiple contracts including 3 fibre lines but my Phone data has disappeared on Saturday 28th i went to Vodacom in the Highveld mall all they could say was to call 135 and they will sort it out but I call it repeatedly and get sent from pillar to post and if i do eventually get a consultant that cant help or i get put back into the system this is absolute poor service as no one is prepaired to sort out the problem on Vodacom's side