VODACOM bad service and rude consultants

After my upgrade 29 December, I was given the wrong package, extra data and sms bundles put on my account I didn't ask for, insurance not being cancelled, unnecessary migration fees and charged double VAT. I got a R2000 bill. When I went to sort things, the same consultant, instead of just apologising for mix up/ misunderstanding, treated me with arrogance, rudeness and called a **** numerous times over what I asked for, even said he will call with new package and I should download this lovely app that records all conversations \so there is no he said she said business\" . THEN he simply just cancelled my upgrade, ignored the credit issues he had to deal with and correct. I was only made aware of this when i received last month's bill..again over R1000. After that I have gone back to vodacom 3 more times (yesterday 1 March 2016 being the last) I got a sms notifications this morning over issues that should have been done over a month ago (Insurance calls noted on system but not cancelled). I called from supervisor's phone in store, another, walked over to the department as did (apparently) the same consultant (which i now doubt). Still awaiting for promised sms over credit owed."