Vodacom bad service and internal *******ion

<p>Vodacom is the worse service provider. I took a data contract with them and regretted every minute of it. the contract was **********ly upgraded twice. the last time the contract was upgraded months after is ended and was on prepaid bases. They took three month to investigate the ***** from Feb 2016 to June 2016. Even when there realised and cleared the ********** transaction they did not stop my account it continued even when i was not using the data even though it was on prepaid before the ********** upgrade. to make matters worse even now they say I owe them R51153.84. which was part of the ********** upgrade and since my account was on prepaid for R168 when it was **********ly upgraded. I don't know where they got the R5153.84 from. I stopped using the account when I got a email confirming a ********** upgrade. I tried to close it Vodacom advise that I keep it on close when the investigation is completed. i called from June 2016 until May 2017 trying to close the account and stop the invoice coming to me. Vodacom delayed and send me from department to department over the phone. i was seek and tired of listening to their my "African dream" tone while holding on the phone only to be dropped by the next lazy call centre agent. Even now when I check at FNB it still shows I am owing Vodacom this amount. Maybe they took me to credit bureau without telling me that I am liable for this amount despite their ********** upgrade and they were suppose to investigate if I ever used the account after. I picked up the upgrade which I didn't and told them every time I called but they did not solve it.</p> <p>Vodacom is ******* and they shift everything on customers because these ********** upgrades look like an inside job. i have been with MTN for 15 years not a single ***** like this. i made a mistake and took a vodacom data contract a big mistake indeed. </p>