Vodacom bad Service and Incorrectly taking money without supplying the product😣

I was contacted by an agent in April offering me an upgrade on 3 of my contracts. I was offered phones and an upgrade. 2 of my 3 contracts were taken out at the same time. They were Sim only and data. The other contract was airtime and data. I questioned the consultant asking that my existing data etc would stay the same. Well to my disgustit did not happen, leaving the 2 data contracts totally different. The one had data and the other had none. My 3rd contracts data was also removed. I contacted vodacom and requested my contracts be reversed and I returned the so called free phones. Well up until now my 2 data contracts which were supposed to be identical, are not and I'm been charged for handsets. I have spent nearly 9 hours on the phone and have got no where. They say the matter has been escalated to top management, but they refuse to cc me in the email. I have requested that the number with now no data be cancelled, but this still has not been done?????? The company Called Mondo apparently does contracts for Vodacom and have contacted me but same results. I have been a Vadacom client since the late 90's even though I worked for another telecommunications company. Is this the service one expects as I have 5 contracts with them. I will be looking at other SP's. I have dates, names and times of my calls regarding my dispute. 😬😬😭 Bad service