FA
Fagmieda A

1 reviews | Active since Dec 2016

11 Jun 2022, 11:13

Vodacom Bad service and ******

This is my 2nd review on the same issue, I did a review on vodacom being ****** a few months ago and to date, I'm still being charged for something that's free. I was called on 31March offering me a deal of minutes + plus 1 free gig data and a cellphone for R180, low an behold Decmeber 2021 I was told that they made a mistake, after contract has been signed and I now need to pay for the 1gig I'm receiving per month which is supposed to be free, I declined and rather asked them to cancel the contract since the free 1gig came on a Sim card that I can use because their stupid phones doesn't allow you to use a dual simcards, anyway fast forward 5months later I'm still paying for something that was supposed to be free and what I was given the option to cancel, vodacom had the best reception ever but worst service. I can't wait for this contract to end

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Replies (2)
Vodacom
Vodacom's reply11 Jun 2022, 12:12
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
FA
Fagmieda A's update14 Jun 2022, 10:21
Reviewer Update
Feedback was not provided because I am still paying for the 1gig that was supposedly free