ES
Elize S
1 reviews | Active since May 2016
09 Sept 2019, 08:21
VODACOM Bad service and charges
I had a 5 gig data for R99.00 at Vodacom that asked to be cancelled since January this year. When I phoned to cancel they upgraded to a 10 gig and charged me nearly R300.00. I queried this and said I did not ask for the upgrade. Since January I e-mailed a few times contacted Vodacom a few times and still to today its nor cancelled. They still bill me with the incorrect amount. I have other contracts so I cant even stop the payment they will cut my other line. I need help with this please advise who to contact.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
09 Sept 2019, 10:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Sept 2019, 10:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ES
Elize S's updateReviewer Update
09 Sept 2019, 13:24Dear Vodacom Consumer Website Team,
Please will you ask your Consultant to contact me on my main number ending with "7197" the one that's under query is only a data line!
Regards
Elize van Staden
Please will you ask your Consultant to contact me on my main number ending with "7197" the one that's under query is only a data line!
Regards
Elize van Staden
ES
Elize S's update09 Sept 2019, 13:24
Reviewer Update
Dear Vodacom Consumer Website Team,
Please will you ask your Consultant to contact me on my main number ending with "7197" the one that's under query is only a data line!
Regards
Elize van Staden
Please will you ask your Consultant to contact me on my main number ending with "7197" the one that's under query is only a data line!
Regards
Elize van Staden
Vodacom's replyOfficial
11 Sept 2019, 09:15Dear Customer We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with our Retention's Team and they busy working on it. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience.
Regards, Vodacom Consumer Website Team
Regards, Vodacom Consumer Website Team
Vodacom's reply11 Sept 2019, 09:15
Official
Dear Customer We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with our Retention's Team and they busy working on it. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience.
Regards, Vodacom Consumer Website Team
Regards, Vodacom Consumer Website Team