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Thomas S
1 reviews | Active since Jan 2012
17 Jun 2020, 16:50
Vodacom BAD SERVICE AND BAD NETWORK! WORST NETWORK!
I wrote an email on behalf of my mother and on request by one of vodacom's people to get to the bottom of the bad help, bad service and BAD NETWORK she is getting in Welkom in the Free State, now she got only a standard reply to give her personal information like id and bank name and bank account type, why? And why not calling an angry, distressed, and disappointed customer who is getting no solutions to her problem, but she must pay and pay on a timely basis! Vodacom is only worried about the bigger cities! The smaller places must just pay and not get any help!
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Replies (3)
Vodacom's replyOfficial
18 Jun 2020, 09:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Jun 2020, 09:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Thomas S's updateReviewer Update
21 Jun 2020, 19:26I'm still waiting for the promised communication!!! I'm also available on ***. Vodacom lives up to its name!
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Thomas S's update21 Jun 2020, 19:26
Reviewer Update
I'm still waiting for the promised communication!!! I'm also available on ***. Vodacom lives up to its name!
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Thomas S's updateReviewer Update
24 Jun 2020, 11:02Yes I've been contacted now, but I keep on hearing that you're planning a new tower here for this area and It goes through a process, that I understand, what I don't get is that there is no interm solution of some kind as my mother will Still be struggling until a new tower comes. Especially during lockdown she as a lecturer must do online work and so forth with such poor network and internet! ???? I'm still waiting for a solution for this until the new tower comes.
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Thomas S's update24 Jun 2020, 11:02
Reviewer Update
Yes I've been contacted now, but I keep on hearing that you're planning a new tower here for this area and It goes through a process, that I understand, what I don't get is that there is no interm solution of some kind as my mother will Still be struggling until a new tower comes. Especially during lockdown she as a lecturer must do online work and so forth with such poor network and internet! ???? I'm still waiting for a solution for this until the new tower comes.