VODACOM BAD SERVICE AND ASSISTANCE

I would like some URGENT assistance regarding Vodacom, I have been a client of Vodacom since 1994, making it a total of 24 years, excluding my company contracts also at Vodacom. During March 2018 I was issued with an invoice of R 12, 902.52 this taking into consideration that this is my wife and my personal numbers, we visited the Vodacom Shop at Carnival Mall and a bill shock was requested together with investigation. During the same month we were emailed a letter of good gesture that Vodacom would credit our account of R 6, 304.00, during April not debit order was deducted from our bank account and am under the understanding that Vodacom took the complete credit as a months usage. During May 2018 the debit orders were deducted with a reasonable amount which was acceptable. During June 2018 we received another SHOCKING ACCOUNT OF R 12, 680.28, yet again we took our time and went to the Vodacom Shop at Carnival Mall and to our amazement there is a Locked account with messenger on my account which uses R 7, 740.03 content services which I did not even authorize. The number is being investigated and unfortunately we had to reverse the debit order as it is 1½ months salary. Furthermore, the account is at the ***** unit ( ********** ) of which I was now informed that I am liable for the total amount despite it being at the ***** unit and when they are finally finished they will reimburse. I was also told by ***** that Accounts will close the account, although under investigation. I will also be forwarding a letter to the ***** disputes to confirm the number mentioned ********** was not authorized by myself. Vodacom Account Number : I ********** -8

I am appealing to you and also there is 2 other disputed logged where data usage was invoiced.

Your assistance in this regard will be greatly appreciated ********** / **********