Vodacom bad service

Item: Vodacom
Rating: 1
Author: maura L

All 3 of my lines were disconnected on the 2nd of Feb without any formal notice. I've paid my bill on the 25th of January 2024 via eft. I tried emailing them instead I get a picture back to use Toby. How can I use Toby if my line is disconnected and only emergency numbers are allowed to be dialed. I don't even know what to do next?

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Replies (1)

Vodacom's replyOfficial

02 Feb 2024, 11:59

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply02 Feb 2024, 11:59

Official