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Allan W

1 reviews | Active since Jan 2019

27 Sept 2025, 23:35

Vodacom bad Service

Vodacom bad service

I upgraded my contract. What was promised to me was not delivered. Vodacom then refused to cancel my contract first without me paying a penalty then later not at all without them doing an investigation. RCO697071

They requested 5 working days for the investigation. After 5 days I call back and recieved an answer that, sir we have a backlog of investigations and cannot help you with an outcome now

I then call in again explaining to a gentleman what had happened and that I now need to cancel my contract and I don't care if there is a cost. He then promises me the cancel request is in and I will recieve a call from him personally before the of business. This doesn't happen.

I then call in and request that they escalate the matter. I recieved the sms below Good day Mr. Wenn,

I trust this message finds you well.

Please be advised that, as per your request, your investigation has been escalated and thoroughly reviewed. We are pleased to inform you that the outcome has been deemed valid and in your favor.

A resolution is currently in progress regarding your reversal request.

Should you require any further assistance, please do not hesitate to contact us on ***.

Kind regards, The Mondo Team (end of sms)

I then call in again and request a resolution. Yes sir we will give you a call back before end of business( Cheslin mini helping me on the phone) Again nothing

Is it not possible for a vodacom regional manager or senior manager to please investigate this situation. The sales upgrade calls are bad, the cancelations are bad. The customer service department is bad.

My line is still not sorted

0
Replies (4)
Vodacom
Vodacom's reply28 Sept 2025, 07:35
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
AW
Allan W's update01 Oct 2025, 07:56
Reviewer Update
Today is the 1st of October. After reporting this I recieved a phone call back from vodacoms Hello Peter team (Dean Davidson) Again on the 29th I was promised that someone will call me back to resolve this issue and now 2 days later there is still no Communication from Vodacom
AW
Allan W's update02 Oct 2025, 17:09
Reviewer Update
Today is the 2nd of October. Still no resolve on this Issue. I was again promised that this issue would be resolved and that i would be contacted to try and resolve it but again nothing. I ended up calling Vodacom (Itumile Miya), who then requested Cheslyn Mini to contact me back. I have now found out that both my Vodacom Numbers have been affected by this incorrect upgrade. Mrs Miya confirmed that Cheslyn Mini's team leader was requested numerous times to contact me back but simply refused. Mr Dean Davidson from Vodacom Hellopeter has also requested this and on his request also no resolve on the days promised
AW
Allan W's update05 Nov 2025, 10:21
Reviewer Update
Today is the 5th of November. The retention department did call me back in October and promised me that this is resolved. Data, minutes and Airtime. Still i have no Minutes on my Number. i have now also emailed their senior leadership Mr Shameel Joosab(CEO) in a hope that something can be done.