NT
Natasha T
1 reviews | Active since Apr 2021
05 Apr 2021, 10:44
VODACOM BAD SERVICE
I have been trying to cancel one of my Vodacom contracts since Nov 2020, and to date I am still being billed for the contract, and after more than 10 calls to cancelations, customer services etc., they have promised on several occasions it will be resolved within 24 hours or you'll be called back and it's still pending.
Today on the 18 March 2021, I spoke to a manager called Onke Moya at cancellations, and yet again he has assured me he will take it to higher management. As a result of this my account is currently in arrears. Vodacom has not made it easy to handle my query. I am highly disappointed at the level of service I've received and going forward I will NEVER do business with them again. UNHAPPY CUSTOMER!!!!!!!!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
05 Apr 2021, 11:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Apr 2021, 11:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NT
Natasha T's updateReviewer Update
27 Apr 2021, 16:44 Dear ***X your quotation has been processed ***. Use the order number *** when contacting Vodacom Customer Care on 082111 for further enquiries.
Hi ***X. We have received your request to convert *** to pre-paid. It has been logged and will take effect on 2021-04-30 00:00:00. Please note that any outstanding usage costs will be billed in the next month's billing cycle. We recommend you use any remaining minutes and data before this date as it will be lost during conversion to prepaid. For any queries, please call Cancellations on ***.
Hi ***X. We have received your request to convert *** to pre-paid. It has been logged and will take effect on 2021-04-30 00:00:00. Please note that any outstanding usage costs will be billed in the next month's billing cycle. We recommend you use any remaining minutes and data before this date as it will be lost during conversion to prepaid. For any queries, please call Cancellations on ***.
Herewith responses received from Vodacom. To date the number is still reflecting on my Vodacom App and I have yet again been billed for the same number even though they stated above via sms' that its moved to pre-paid.
Hi ***X. We have received your request to convert *** to pre-paid. It has been logged and will take effect on 2021-04-30 00:00:00. Please note that any outstanding usage costs will be billed in the next month's billing cycle. We recommend you use any remaining minutes and data before this date as it will be lost during conversion to prepaid. For any queries, please call Cancellations on ***.
Hi ***X. We have received your request to convert *** to pre-paid. It has been logged and will take effect on 2021-04-30 00:00:00. Please note that any outstanding usage costs will be billed in the next month's billing cycle. We recommend you use any remaining minutes and data before this date as it will be lost during conversion to prepaid. For any queries, please call Cancellations on ***.
Herewith responses received from Vodacom. To date the number is still reflecting on my Vodacom App and I have yet again been billed for the same number even though they stated above via sms' that its moved to pre-paid.
NT
Natasha T's update27 Apr 2021, 16:44
Reviewer Update
Dear ***X your quotation has been processed ***. Use the order number *** when contacting Vodacom Customer Care on 082111 for further enquiries.
Hi ***X. We have received your request to convert *** to pre-paid. It has been logged and will take effect on 2021-04-30 00:00:00. Please note that any outstanding usage costs will be billed in the next month's billing cycle. We recommend you use any remaining minutes and data before this date as it will be lost during conversion to prepaid. For any queries, please call Cancellations on ***.
Hi ***X. We have received your request to convert *** to pre-paid. It has been logged and will take effect on 2021-04-30 00:00:00. Please note that any outstanding usage costs will be billed in the next month's billing cycle. We recommend you use any remaining minutes and data before this date as it will be lost during conversion to prepaid. For any queries, please call Cancellations on ***.
Herewith responses received from Vodacom. To date the number is still reflecting on my Vodacom App and I have yet again been billed for the same number even though they stated above via sms' that its moved to pre-paid.
Hi ***X. We have received your request to convert *** to pre-paid. It has been logged and will take effect on 2021-04-30 00:00:00. Please note that any outstanding usage costs will be billed in the next month's billing cycle. We recommend you use any remaining minutes and data before this date as it will be lost during conversion to prepaid. For any queries, please call Cancellations on ***.
Hi ***X. We have received your request to convert *** to pre-paid. It has been logged and will take effect on 2021-04-30 00:00:00. Please note that any outstanding usage costs will be billed in the next month's billing cycle. We recommend you use any remaining minutes and data before this date as it will be lost during conversion to prepaid. For any queries, please call Cancellations on ***.
Herewith responses received from Vodacom. To date the number is still reflecting on my Vodacom App and I have yet again been billed for the same number even though they stated above via sms' that its moved to pre-paid.