Vodacom bad service

These useless *********** idiots from Vodacom have not been able to help me because they are useless. My internet has been off since 31 july. Me and my wife have contacted vodacom MANY times. The first 3 times we called the idiots never even logged our calls/tickets so nothing was done. My whole complex is off line with vodacom, when the technician eventually came out on the 2 August and found the that problem (fiber cable damaged), so since then nothing has been done, all the idiots have been trying to trouble shoot our router ***??? We had an appointment on sunday at 16:45 canceled all our plans waiting for someone to arrive all we got was the cold weather. Ive got a business trying to run but with no internet, nothing gets done.

I am gatvol of all the empty promises, and the fact that vodacom doesn't give a **** about their current customers... Ive never in my life seen SUCH BAD SERVICE. PATHETIC. We have asked to speak to management but the consultants refuse, or just give us some lame excuse. So who do we contact? Who do we speak to???? We cannot even get to speak to management? What is the next step?