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ALLY D
1 reviews | Active since Oct 2021
13 Oct 2021, 14:24
VODACOM BAD SERVICE
UTTERLY DISAPPOINTED AND DISGUSTED WITH VODACOM SERVICES. FIRSTLY BEING A LOYAL CUSTOMER FROM THE TIME VODACOM STARTED, IN THE END THEY CHEW YOU AND SPIT YOU OUT. MY CONTRACT STATED CLEARLY "TOP UP", MY LINE REMAINED OPEN AFTER MY DATA DEPLETED IT WAS NOT BLOCKED, SEEMS LIKE SOMEONE HACKED MY LINE AND RAN THE ACCOUNT TO R36000, AFTER FIGHTING WITH THEM I DECIDED TO PAY IT OFF, AFTER A FEW INSTALMENTS SUDDENLY I GET BILLED R85000 . SPOKE TO THEIR LAWYERS EXPLAINING ITS NOT MY FAULT BECAUSE THEY LEFT THE TOP UP ACCOUNT WIDE OPEN FOR SOMEONE TO HACK AND RUN MY ACCOUNT. NOW MY ACCOUNT AND PHONE NUMBER IS TOTALLY BLOCKED WHICH IS A MAJOR PROBLEM FOR ALL MY FRIENDS AND CUSTOMERS TRYING TO CALL ME. MY NUMBER THAT IS NOW BLOCKED IS *** I HOPE SOMEONE CAN HELP ME SORT THIS OUT ASAP
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Replies (5)
Vodacom's replyOfficial
13 Oct 2021, 14:28Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Oct 2021, 14:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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ALLY D's updateReviewer Update
13 Oct 2021, 15:16WE HOPE IT CAN GET RESOLVED ASAP, THANK YOU
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ALLY D's update13 Oct 2021, 15:16
Reviewer Update
WE HOPE IT CAN GET RESOLVED ASAP, THANK YOU
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ALLY D's updateReviewer Update
19 Oct 2021, 13:20HI, ITS BEEN A WEEK SINCE THE COMPLAINT AND NOT EVEN A HELLO FROM VODACOM TO TRY AND RESOLVE THE ISSUE AT HAND, MAYBE NOW PEOPLE WILL UNDERSTAND THE LEVEL OF INCOMPETENCE WE DEALING WITH.
IF ANYONE COULD PLEASE HELP BY SUPPLYING US A CONTACT AT VODACOM WHOS ABOVE THE INCOMPETENCY LINE OF PEOPLE, WE WOULD REALLY APPRECIATE IT.
THANK YOU
IF ANYONE COULD PLEASE HELP BY SUPPLYING US A CONTACT AT VODACOM WHOS ABOVE THE INCOMPETENCY LINE OF PEOPLE, WE WOULD REALLY APPRECIATE IT.
THANK YOU
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ALLY D's update19 Oct 2021, 13:20
Reviewer Update
HI, ITS BEEN A WEEK SINCE THE COMPLAINT AND NOT EVEN A HELLO FROM VODACOM TO TRY AND RESOLVE THE ISSUE AT HAND, MAYBE NOW PEOPLE WILL UNDERSTAND THE LEVEL OF INCOMPETENCE WE DEALING WITH.
IF ANYONE COULD PLEASE HELP BY SUPPLYING US A CONTACT AT VODACOM WHOS ABOVE THE INCOMPETENCY LINE OF PEOPLE, WE WOULD REALLY APPRECIATE IT.
THANK YOU
IF ANYONE COULD PLEASE HELP BY SUPPLYING US A CONTACT AT VODACOM WHOS ABOVE THE INCOMPETENCY LINE OF PEOPLE, WE WOULD REALLY APPRECIATE IT.
THANK YOU
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ALLY D's updateReviewer Update
22 Oct 2021, 11:06 HI, WE DID CALL AND SPEAK TO YOUR LAWYERS BUT UNFORTUNATELY THEY ARE UNABLE TO HELP US BECAUSE THEY WANT A PAYMENT PLAN AND WE NOT PREPARED TO PAY FOR SOMETHING WE NEVER USED.
WE WANT YOU TO PASS A CREDIT FOR THE FULL AMOUNT, OPEN UP THE LINE AND WE PREPARED TO START AFRESH. IF NOT THEN WE WILL KEEP ON POSTING BAD REVIEWS ABOUT VODACOM UNTIL IT GETS RESOLVED.
THANK YOU IN ADVANCE FOR YOUR CO OPERATION AND UNDERSTANDING.
WE WANT YOU TO PASS A CREDIT FOR THE FULL AMOUNT, OPEN UP THE LINE AND WE PREPARED TO START AFRESH. IF NOT THEN WE WILL KEEP ON POSTING BAD REVIEWS ABOUT VODACOM UNTIL IT GETS RESOLVED.
THANK YOU IN ADVANCE FOR YOUR CO OPERATION AND UNDERSTANDING.
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ALLY D's update22 Oct 2021, 11:06
Reviewer Update
HI, WE DID CALL AND SPEAK TO YOUR LAWYERS BUT UNFORTUNATELY THEY ARE UNABLE TO HELP US BECAUSE THEY WANT A PAYMENT PLAN AND WE NOT PREPARED TO PAY FOR SOMETHING WE NEVER USED.
WE WANT YOU TO PASS A CREDIT FOR THE FULL AMOUNT, OPEN UP THE LINE AND WE PREPARED TO START AFRESH. IF NOT THEN WE WILL KEEP ON POSTING BAD REVIEWS ABOUT VODACOM UNTIL IT GETS RESOLVED.
THANK YOU IN ADVANCE FOR YOUR CO OPERATION AND UNDERSTANDING.
WE WANT YOU TO PASS A CREDIT FOR THE FULL AMOUNT, OPEN UP THE LINE AND WE PREPARED TO START AFRESH. IF NOT THEN WE WILL KEEP ON POSTING BAD REVIEWS ABOUT VODACOM UNTIL IT GETS RESOLVED.
THANK YOU IN ADVANCE FOR YOUR CO OPERATION AND UNDERSTANDING.
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ALLY D's updateReviewer Update
25 Oct 2021, 12:10HI, NOW WE FIND VODACOM NOT REPLYING TO ANY OF OUR MESSAGES, TOTALLY IGNORING TO RESOLVE THIS ISSUE, I NEED TO SPEAK TO SOMEONE IN HIGHER AUTHORITY WHO CAN SORT THEIR MESS OUT AND RESOLVE MY ISSUE, THEY NEED TO INVESTIGATE HOW THEY ALLOWED THE ACCOUNT TO GO OUT OF CONTROL AND WHO USED THE DATA FOR THE ACCOUNT TO REACH R85000
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ALLY D's update25 Oct 2021, 12:10
Reviewer Update
HI, NOW WE FIND VODACOM NOT REPLYING TO ANY OF OUR MESSAGES, TOTALLY IGNORING TO RESOLVE THIS ISSUE, I NEED TO SPEAK TO SOMEONE IN HIGHER AUTHORITY WHO CAN SORT THEIR MESS OUT AND RESOLVE MY ISSUE, THEY NEED TO INVESTIGATE HOW THEY ALLOWED THE ACCOUNT TO GO OUT OF CONTROL AND WHO USED THE DATA FOR THE ACCOUNT TO REACH R85000