IH
Ivan H
1 reviews | Active since Aug 2012
14 Feb 2022, 22:11
Vodacom bad service
Their signal strength and data speed is reducing to the point where it is unusable when one needs it the most. It is close to impossible to get a contract canceled even after paying the full term for a contract that they could not provide the serviced promised during the sale. The contact center keep on losing the ability to supply the recordings of the calls to cancel the contract and the complaints of the bad service where promises are made to resolve.
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Replies (3)
Vodacom's replyOfficial
15 Feb 2022, 07:50Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Feb 2022, 07:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
IH
Ivan H's updateReviewer Update
17 Feb 2022, 11:24It just shows how bad their service is. The indicated privately they are trying to call me and I even rep**** to confirm my number which is on their system but I still havent recieved a call
IH
Ivan H's update17 Feb 2022, 11:24
Reviewer Update
It just shows how bad their service is. The indicated privately they are trying to call me and I even rep**** to confirm my number which is on their system but I still havent recieved a call
IH
Ivan H's updateReviewer Update
25 Mar 2022, 20:35Vodacom is so bad. After all this time they have not made contact. After going through there contact center for the third time in almost three months they did eventualy cancel my contract but promised they will call me back in 6 days regarding my reqeust for them to pay me back till the month of my first request. Its now a number of weeks. They can not be trusted.
IH
Ivan H's update25 Mar 2022, 20:35
Reviewer Update
Vodacom is so bad. After all this time they have not made contact. After going through there contact center for the third time in almost three months they did eventualy cancel my contract but promised they will call me back in 6 days regarding my reqeust for them to pay me back till the month of my first request. Its now a number of weeks. They can not be trusted.