Vodacom bad service

So i just have to say that i needed help from vodacom regarding the whole Covid-19 pandemic and i request a payment break. So i spoke a consultant by the name of Francis on the date of 29 April ive been waiting for a resonce not knowing that Mr. Francis here sent me the incorrect information to who i should forward documentation to so it like to just point out that Vodacoms staff does not know how to do there jobs and im just highly disappointed i mean you cant even talk to a consultant because you prepaid you have to have a contract thats just bull. But anyways i just want to say that Vodacom needs to take some time and train there staff accordingly.