BN
Busisiwe N

1 reviews | Active since Nov 2021

04 Nov 2021, 04:17

Vodacom Bad Service

Did a premature contract cancellation in May this year with Vodacom, now in October I start receiving calls daily from them telling me I owe them. This after subjecting me to my number being disconnected from the network for two weeks due to their incompetence, instead of transferring my number to prepaid they instead cancelled my number completely from the radar. Went to several Voda shops for assistance and was only assisted there after several attempts with their call center without any joy. I will never Ever in future have any other dealings with Vodacom. The next time I decide to purchase another phone, it will definately be with another network. Vodacom doesn't value or even recognize their client loyalty. Just yesterday, I now receive an email from them with a letter of demand. I really give up on Vodacom, they have no shame.

0
Replies (2)
Vodacom
Vodacom's reply04 Nov 2021, 07:16
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
BN
Busisiwe N's update20 Jul 2022, 10:26
Reviewer Update
I will not contact them. They must contact me & they must address me accordingly. They must first check my billing invoices & statements they used to email me. Check my proper surname prior to calling me. It's not my problem that Vodacom doesn't update their records, I unfortunately insist to be addressed accordingly before I interact with Vodacom. The matter regarding my query is still not resolved. I await vodacom's call.