ES
ELIZE S
1 reviews | Active since Sept 2014
28 May 2023, 18:39
Vodacom' bad service
I picked one star because there is no option for no stars, but that is actually what I would have rated Vodacom. For more than a month now we have very poor or no internet connection in the Patryshoek Akasia and Strydfontein areas. We pay for service but there is no service. Several people already complained and technicians came out, but can not fix the problem. The demand is too big for the capasity of the towers and that is the bottom line!! Just like Eskom, Vodacom were selling service contracts, but did not keep up with the demand by expanding. The network is oveloaded, and no maintenance are done to existing towers.
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Replies (1)Vodacom's replyOfficial
28 May 2023, 19:39Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 May 2023, 19:39
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
