AH
Annette H

1 reviews | Active since Dec 2013

25 May 2022, 18:31

Vodacom Bad Service

Absolutely shocking. Spoken to 12 people since the 31 March. Two people called back and didn't do what they promised. Ine apparently has left since we spoke to her a few weeks ago. Cancelled two of my contracts and the 6 that are left cost more than when i had 8. Absolutely impossible to resolve anything. Yesterday spoke to someone else for 58 minutes - im also paid to do a job and do not get paid to be busy with vodacom all day. Was promised a manager woyld call back the same day. No call. Called again today, was promised a manager woyld call me back in half an hour, no calk... that was 6 hrs ago. Wouldn't recommend Vodacom to anyone and been with Vodacom since they opened. Will be making sure as the contract end they are not renewed but canceled. How is it possible to cancel two contracts and osu more now than from the beginning. All i am asking is that ANYBODY competent calls me to resolve.

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Replies (2)
Vodacom
Vodacom's reply26 May 2022, 08:31
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
AH
Annette H's update27 May 2022, 09:32
Reviewer Update
No One has bothered to follow up on my query. Its has been goung on since 31st March. I have phone in and niw spoken to 13 people to get this resolved. Vodacom is quick to answer on Hellopeter yet absolutely lousy when it comes to contacting the customer. It must have taken me in time over 2 days work Just the 2nd last call was 58 minutes. Absolutely shocking