FM
Futhy M

1 reviews | Active since Nov 2017

16 Jan 2023, 09:34

vodacom bad service

Vodacom is the worst!!!!

you open an account they do not tell you you have to pay R10 extra every month for caller ID

I arranged a debit order with them but sometimes they debt me sometimes they don't, I had sent emails about this issue I got no response I called I was put on hold for very long time. next thing I get email saying I must arrange payments, which I did and I paid the amount due. in that same month I received a call from vvm saying that Vodacom has handed me over for one of my accounts.

I have all the emails and paperwork to prove this, from owing Vodacom 8000 now VVM is saying I am owing 17000. I called Vodacom basically they told me they can not help me with this account

Vodacom is the worst !!!!! very disappointing I would not recommend Vodacom

vodacom only cares about making money, they do not care about their customers

0
Replies (1)
Vodacom
Vodacom's reply16 Jan 2023, 10:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team