Vodacom Bad Service

We attempted to contact Vodacom to change banking details to no avail as everything is digital to find that we have been handed over to the Collections Department. Phoning them again it was a Robot requesting all kinds of information followed by the # also to no avail as right at the end the line just went dead. In the interim an EFT payment for the amount of R665 went missing on Vodacom's side and any attempt of an online payment to get reconnected result in a technical error.

Another problem with Vodacom is we were offered an upgrade of our WiFi at a substantially reduced rate that we accept. 2 Month's down the line we found out that we have been **** to by an Agent. The subscription was not for the same Data Package we had but a great reduced one that is useless for our needs. Querying this resulted in absolutely nothing except a query number received by email. Please note that all Vodacom email numbers supp**** to us except for 1 bounced as non existent.