VODACOM BAD SERVICE

I am extremely frustrated with the service I’ve received from Vodacom, particularly their deceased/legal department. After the passing of my father, who was the owner of our family’s phone contracts, I contacted Vodacom to inform them and seek advice on how to proceed. I wanted to transfer ownership of the contracts, but the process was unsuccessful. It seems the Vodacom agents were either not performing their duties correctly or were confused about how to handle the situation.

When the transfer failed, I chose to convert the contracts from contract to prepaid. I received a statement requesting payment before the conversion could proceed. A few days later, Vodacom informed me that I should not pay, as they would claim the amount from my father’s estate. I provided the contact details of the estate’s representative and refrained from making the payment.

However, last Monday, the cellphones were locked and not working. When I called Vodacom, I was told I needed to make a payment, which I did immediately, along with proof of payment. I was assured that the phones would be reactivated and converted by Friday. As of now, only one phone is working, and the others remain unresolved.

It has been nearly two weeks without proper phone service, and the agent assisting me has been vague and unhelpful. Despite payments made by both the estate and myself, I am not receiving the necessary assistance. This situation is incredibly frustrating and inconvenient, and I am at a loss for how to proceed. I guess they can't call me to enquire of this as they've locked my phone and failed to re-open it. WOW!!!!!!!