SR
Shaun R
1 reviews | Active since Jan 2017
07 Sept 2023, 20:39
Vodacom bad service
Just sharing the worst repair process ever. I booked my device in for a repair in warrantee on the 28th of April (job #***0), it came back with the same issue. booked it back in on the 3rd of August (job #***5) it came back without my sim trays? They then had to re-book the device on the 31st of August hoping to get my sim tray back. I've currently spent half a year without my device. This is honestly not what I call service. Please can someone assist?? Now the Sim tray is on back order, when will i receive my device???
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
08 Sept 2023, 08:18Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Sept 2023, 08:18
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SR
Shaun R's updateReviewer Update
14 Sept 2023, 13:12I’m still waiting for someone to respond
SR
Shaun R's update14 Sept 2023, 13:12
Reviewer Update
I’m still waiting for someone to respond
SR
Shaun R's updateReviewer Update
21 Sept 2023, 13:42I am still waiting for a reply that makes sense, I booked my phone in with a sim tray?????? Why am I waiting for a sim tray that I didn't loose of misplace???? Disgusting service to tell me my "sim tray is on back order"?? Like I lost it. Now I am sitting without a device.........
SR
Shaun R's update21 Sept 2023, 13:42
Reviewer Update
I am still waiting for a reply that makes sense, I booked my phone in with a sim tray?????? Why am I waiting for a sim tray that I didn't loose of misplace???? Disgusting service to tell me my "sim tray is on back order"?? Like I lost it. Now I am sitting without a device.........