JT
Jp T
1 reviews | Active since Sept 2019
18 Dec 2019, 19:59
Vodacom bad service
Worst service from vodacom! Every day I need to phone in to unlock my contract as vodacom suspend my contract everyday.
According to Vodacom is my credit limit only R200 and my account over the R200. For the past 1 year and 6 months my credit limits was never R200 as my contract is way over it and it is an top up so I get the same bill every month. I am an loyal customer for the past 10 years with no problems.
Thank you vodacom for the BAD service.
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Replies (2)
Vodacom's replyOfficial
19 Dec 2019, 07:18Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply19 Dec 2019, 07:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
JT
Jp T's updateReviewer Update
19 Dec 2019, 19:20Only feedback from Vodacom "Kindly be advised that a consultant will make contact with you in due course to assist with your query."
Still no call to fix the problem.
Seems like when i pay my account no problem.
I pay for a service that I do not receive when I stop paying it will reflect bad on my account but it does not reflect bad on Vodacom when they do not give me the service that I am paying for.
Thank you for the one consultant that phones everyday to help unlock my account it is really appreciated.
Problem can still be until next week Tuesday. So I will need to phone in everyday to unlock my account that is payed up in full but Vodacom has a problem on their side.
ZERO STARS VODACOM
Still no call to fix the problem.
Seems like when i pay my account no problem.
I pay for a service that I do not receive when I stop paying it will reflect bad on my account but it does not reflect bad on Vodacom when they do not give me the service that I am paying for.
Thank you for the one consultant that phones everyday to help unlock my account it is really appreciated.
Problem can still be until next week Tuesday. So I will need to phone in everyday to unlock my account that is payed up in full but Vodacom has a problem on their side.
ZERO STARS VODACOM
JT
Jp T's update19 Dec 2019, 19:20
Reviewer Update
Only feedback from Vodacom "Kindly be advised that a consultant will make contact with you in due course to assist with your query."
Still no call to fix the problem.
Seems like when i pay my account no problem.
I pay for a service that I do not receive when I stop paying it will reflect bad on my account but it does not reflect bad on Vodacom when they do not give me the service that I am paying for.
Thank you for the one consultant that phones everyday to help unlock my account it is really appreciated.
Problem can still be until next week Tuesday. So I will need to phone in everyday to unlock my account that is payed up in full but Vodacom has a problem on their side.
ZERO STARS VODACOM
Still no call to fix the problem.
Seems like when i pay my account no problem.
I pay for a service that I do not receive when I stop paying it will reflect bad on my account but it does not reflect bad on Vodacom when they do not give me the service that I am paying for.
Thank you for the one consultant that phones everyday to help unlock my account it is really appreciated.
Problem can still be until next week Tuesday. So I will need to phone in everyday to unlock my account that is payed up in full but Vodacom has a problem on their side.
ZERO STARS VODACOM