Vodacom bad service

I took a contract with Vodacom IPHONE 13 and took insurance which i regret so bad why i took the insurance because Vodacom did not cover the Iphone13 the device that was covered was an old device for the past 2years that i took the insurance and when i went back to the nearest Vodacom shop i was told that the iphone 13 was not insured so i told the consultant that i want a refund of all the money that ive paid and i want to cancel the insurance as it was so useless for me to have.

The consultant sent a request to say i want refund and cancel the insurance so vodacom decided to cancel the insurance and update the device as if the right device was covered and i spoke to one of the team leader at Vodacom they sent me a claim form and there after was nowhere to be found when im looking for him they are telling me that he is not in his office all the time i wanted to find out why is Vodacom using other people's effort to benefit so i was just paying that insurance for fun because they just decided to cancel and never took a blame for their wrong doing instead they updated the device on their side and they didnt even bother to call me so that it will look like i have been lying and they have covered my device all along i don't wish to be part of vodacom as soon as my contracts expire i want nothing to do with vodacom they are taking advantage of their customers they benefits in a wrong way and can i please be assisted with this matter i want my money back for the past 2years that the device was not covered and i will also try other legal actions to get my money back i can not be paying R300 for an oppo that i bought 3 or 4 years back and that device was broken and i dont even know where is that phone i will never take an Insurance and i wont refer any of my family to vodacom i will not recommend Vodacom Insurance to any member of my family. If i can only get my premiums back since they decided to cancel my insurance without hearing the whole story and taking responsibility of their negligence. i will also get legal advice as well since the calls were recorded i guess they will be able to check and listen to the recording where i said vodacom must just cancel the insurance with no refund.

and the most hurtful part about the consultant i was speaking to today they were saying please hold we are checking and there after im not sure if they were droping the phone or what but they were promise to call back and never called back i regret being a vodacom customer after such a treatment.