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Pulane R
1 reviews | Active since Jul 2018
09 Aug 2023, 10:25
Vodacom - bad service
I have ran out of options now really, took a data deal (home router ) in May 2023 , till today I have not been able to use the router and yet my account is debited monthly. Called their customer care countless times but still no help……I actually requested for the deal to be cancelled because I need a pocket router not a home one , but seeing that the cancellation took forever to be finalised I then decided to keep the home router because my account is debited already , honestly I’m not happy at all
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Replies (3)
Vodacom's replyOfficial
09 Aug 2023, 11:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Aug 2023, 11:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Pulane R's updateReviewer Update
31 Aug 2023, 11:44The router was collected and I checked my credit bereaved and account has been removed.
However I’m still waiting for my refund , my account was debited 3 times , for something I did not use , I need my money back.
However I’m still waiting for my refund , my account was debited 3 times , for something I did not use , I need my money back.
PR
Pulane R's update31 Aug 2023, 11:44
Reviewer Update
The router was collected and I checked my credit bereaved and account has been removed.
However I’m still waiting for my refund , my account was debited 3 times , for something I did not use , I need my money back.
However I’m still waiting for my refund , my account was debited 3 times , for something I did not use , I need my money back.
PR
Pulane R's updateReviewer Update
17 Oct 2023, 12:18The money debited from my account was not refunded …..can this be done as I’m honestly running out of patience.
PR
Pulane R's update17 Oct 2023, 12:18
Reviewer Update
The money debited from my account was not refunded …..can this be done as I’m honestly running out of patience.