VODACOM BAD SERVICE

Worst company to deal with!! 1. My brother tries to cancel his router contract after expiry and he gets told he must pay a further 10 months and then cancel - they upgraded without his consent. 2. Cancelled telephone contract due to this. Got a call from Vodacom. Explained. They advised they will resolve the issue and assist to upgrade his telephone contract. 3. Router cancelled. On phone contract he advised he wants to remain on a similar contract and asked if he will loose minutes on current contract. Was told no. Everything will remain the same. 4. New contract is a top-up and not what he had. Lost all his minutes. When discussing this with Vodacom he was told airtime is lost and if he wants to change back to what he had he must pay a once off amount (penalty). REALLY???????? YOUR MISTAKE VODACOM!!!!! Now you are losing a long time client due to staff not doing what they should.