Vodacom - bad service

After making a payment for reconnection, the lines are STILL not reconnected after 5 hours! ... and despite the fact that the agent saw the payment when the call was made this morning at about 8:35. Is it incompetence galore or just plain spitefulness perhaps? There is also NO way one can follow and the very terrible and useless robotic voice service is of no help at all. Very bad service and definitely not the company it used to be when I signed my initial contract with them in 1999.