LM
Lerato M
1 reviews | Active since Aug 2021
08 Mar 2023, 21:01
Vodacom bad service
Very bad service from Vodacom lakeside benoni, I took my 2 months LTE router because it was not connecting to internet and they booked it for repairs ,so they could repair or fix it.I was called to come an get replacement and at the branch I was told me I have to pay extra money for my replacement which is the same model with the previous router, I was told the branch will be in loss if the can replace without me pay that money because they are franchise.
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Vodacom's replyOfficial
09 Mar 2023, 07:21Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Mar 2023, 07:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LM
Lerato M's updateReviewer Update
15 Mar 2023, 20:14dear vodacom ,bring which router back because the faulty router is still at the store Lakeside benoni branch, here is my job number ***1, your consultant told me that if the store says i need to pay that amount then there is nothing they can do i just have to pay it .your store told me straight that they dont want to be in a loss so is me the client that me be in loss for the device that worked for 2 months.
LM
Lerato M's update15 Mar 2023, 20:14
Reviewer Update
dear vodacom ,bring which router back because the faulty router is still at the store Lakeside benoni branch, here is my job number ***1, your consultant told me that if the store says i need to pay that amount then there is nothing they can do i just have to pay it .your store told me straight that they dont want to be in a loss so is me the client that me be in loss for the device that worked for 2 months.