Vodacom bad service

It’s sad how one pays for insurance forever but come claim stage these new information one was never informed about. My iPhone6 was under vodacom insurance given by the vodacom call center from the time the phone was bought 3 months ago the phone broke and I took it in for repairs no response was given until I called only to find that the insurance was only activated just after the the claim but vodacom has been debiting for almost 2 years, the claim was declined due to usage they said but no one informed me about that when I took the insurance I asked for a recording till today no one has got back to me but they kept on deducting while not rendering the service promised vodacom should stick to its poor network service only and leave the insurance to proper companies who are willing to provide the service my phone is still not fixed and I paid for nothing no one should go through this vodacom consultants must be properly trained to provide important information so the client can make an informed decision vodacom has failed the sad part is that I have a lot of products with them but they keep on failing the same clients who always support them