Vodacom bad service

On 27th September 2025 I called vodacom to place an order for Fibre at my home. In my conversation with the consultant I specifically asked her to deliver my router to my work Adress as no one will be home at the installation Adress during the day. I was told I would receive my router within 24 to 48 hours which did not happen. Seven phone calls later I still have not received my router and everytime I'm being told they have made a ticket? To log my query. What a bunch of *********** people working at Vodacom. I threatened to cancel the contract today but because I need the service I have decided to give them until 10th September to get it right. The couriers is sitting with my parcel but Vodacom is just not communicating with the couriers to inform them about the delivery address. Im wondering if it starts off this way what the rest of my journey will be with them. I DONT RECOMMEND VODACOM