Vodacom BAD service

Item: Vodacom
Rating: 1
Author: Chantelle S

I upgraded my contract on line which is on my mothers name, all security questions has been confirmed with her - delivery address was confirmed and a time to deliver as well only on Tuesdays or Thursdays when she is available, so today they called her 29.08.2024 and say that this seams like ***** because the address is incorrect - I have never struggled with upgrading - I am so disappointed and would like to cancel my contract with them!!!!

Helpful (0)

Replies (2)

Chantelle S's updateReviewer Update

29 Aug 2024, 16:54

Try to call them on 082 178 44 they keep on transferring me which directs me to their WhatsApp number which doesn't have the option to assist my query - i phone them again and they dropped the call on me !!!!
I need this to be sorted out AS SOON AS POSSIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
My contact number is ***

Chantelle S's update29 Aug 2024, 16:54

Reviewer Update

Vodacom's replyOfficial

30 Aug 2024, 08:01

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply30 Aug 2024, 08:01

Official