VODACOM BAD SERVICE

In December 2020 an agent came door to door offering Vodacom Fibre for the area. Told me activation should be latest FEB 2021 and I should be able to cancel my ADSL by January2021. As advised I did. February I activated my FREE INTERIM 100gb LTE - I REPEAT FREE - until Fibre is installed. Mid February i needed to top up the LTE I called vodacom on ***. I was given the options available for top up amounts and I wasnt happy as I was getting uncapped adsl so now i have to pay quite a bit. Needless to say I bought the top up. I then enquired about the status of the Fibre installation and much to my dismay I was told it could take up to another 6 months + before I have my Fibre installed. I was furious, the agent then confirmed that I would receive the free 100GB of LTE every month until my FIbre was installed. This calmed a little but it still meant I had to purchase top ups monthly. THEN on the 3rd of MARCH I received a bill for R1946,25!!!!! Being billed for device and LTE!!!!! To date after numerous calls and promises a debit order went off my bank account for this amount! I was sold this package under false pretense, I was told by a TEAM LEADER not to worry I will not be charged, I was told I will be called back numerous times NO ONE has called me back. A week ago I called I was told that the call I made on the 10th initially the agent did not even bother to make notes regarding my concerns. She then told me that she will make notes on the call of the 10/03 so that it can be prioritised. Today I called AGAIN and was told that oh sorry nothing i can do but cancel the interim LTE. NO SOLUTION!!! I am disgusted with the service I have received and the false advertising methods used to sell this to clients. OH - and vodacom does not take responsibility for it. Now I am sure they not going to be able to find the call in February where the agent clearly states to me - FREE 100gb LTE every month until my fibre is installed!!! Poor service, staff trained to be super nice but does nothing about your query! Pathetic SADLY i never kept all SR numbers - WAIT! Thats not all. Last week I received status update to say installastion done - closed!!! I still don't have FIBRE what are they talking about!