Vodacom bad service

Since Thursday 30 Nov 2023 I have not been able to make or receive calls. Numerous calls to Vodacom from Friday 1 Dec and still not resolved. Vodacom has changed my package to a home internet package without consent. Why would I want to change my phone as I already have uncapped fibre at home? Today is the 4th and have been without a connection for 5 days. I have been sent from pillar to post as people saying that they cannot resolve.I have been told that this has now been escalated, but also that it could take an additional 3 to 5 working days. So ,that would make it 8 days without service and I'm still not convinced that this will be resolved due to my experience with Vodacom.