Vodacom Bad Service

Vodacom is the most useless company I have dealt with in years. I have tried to get hold of a manager to deal with a problem I have with migrating my package but it seems that it is impossible. I spoke to the call center on three occasions and was told that they will send a mail to escalate my query but it seems that their management team does not call customers back. I tried to get hold of the contact details of the CEO but that is also impossible. It seems that in the new South Africa you need to work from the top down to get any results. That is if you can get hold of the CEO. Wake Up Vodacom. It seem that after 20 years of supporting you I now need to go to MTN.