Vodacom bad Service

I am following up regarding my request to settle my Vodacom contract in full and close the account.

I received the final settlement quote; however, it reflects more than one contact/contract number, while I am only aware of and contracted to one number. I requested clarification, but my service request was closed without my concerns being addressed.

I am ready and willing to make payment and close the contract. I simply need confirmation of which contract/account the quote relates to and why the additional number appears on the quote.

Please escalate this matter and provide clarification before closing the service request again.

My intention is simply to pay the correct settlement amount and bring the contract to an end.