1 reviews | Active since Jul 2016

26 Jul 2017, 06:36

VODACOM BAD SERVICE

<p>In June 2016 I resigned from Neotel and requester the Transfer of the cell number ********** 026</p> <p>on to my name as I had this number for more than 20 years.</p> <p>I completed all the Vodacom, documents submitted it to Vodacom.</p> <p>Just to find out that my phone number is not on my name. (Mosidi Bella Sekgadi)</p> <p>I then asked Vodacom to sort it out head office with no luck. ( 2016 )</p> <p>Charmaine Erasmus, Tracy Burton, Kagiso Mokou as the team to action it.</p> <p> </p> <p>With no luck I then went walk in agent in Horison to compete a transfer forms.</p> <p>But the number is NOT on my name it is on but the banking info is mine.</p> <p>This is ***** and Vodacom does nothing they can`t complete a simple task.</p> <p>Tried to log a call via their ***** line but you can`t their inbox is full.</p> <p>When to Midrand Vodacom still waiting……..Ntokoza Ngema and Charles Kgobe.</p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply26 Jul 2017, 07:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply26 Jul 2017, 10:55
Official

Dear Marius,

Feedback has been provided.

Regards,

Cassandra