VODACOM BAD SERVICE

<p>In April I emigrated from MTN to Vodacom, I didn't know that it was such a bad move that will end up ruining even my credit score. On the 2nd of June Vodacom debited incorrect amount from my account and the next morning I called customer service and they acknowledged the error that happened but I was told that it will take =/- 10 day to get a refund, I explained to the lady that I spoke to, that I was going to reverse that amount because I have other things that I need to pay with the money. I requested their banking details and paid them the correct amount but during the month of June I was receiving messages to pay asap before they close my account and everytime I call regarding those messages I was told that I should just ignore the messages because they are automated once the they close the enquiry the messages will stop. I didn't know that the error that they did will ruin even my credit score</p> <p>What disappointed me even more is that when I called them yesterday I was transferred from customer service to collection dept as they said they are unable to send me a letter that state that the error was on their side, at the dept where my call was referred to I spoke to Maria and she said she is unable to send that letter, I need to call customer service .... my call was sent through back and forth until I got tired. therefore the problem was not resolved till now. I spent more than an hour explaining myself to more that 5 people but none of them was able to assist me for their bad service. If Vodacom is not willing to correct their mistake, who will do that? I AM DISAPPOINTED </p>