TL
Tom L

1 reviews | Active since Sept 2013

02 Jun 2017, 15:38

Vodacom bad service

<p>I app**** online for a upgrade.( Reference number OQ569M as this was a special). Vodacom supp**** the wrong contact number to the courier company. The courier company asked for another contact number. Vodacom did not respond.</p> <p>The device was sent back to Vodacom. Now i must wait for the upgrade contract to be cancelled before i must apply again. I am still waiting and no one can help.</p> <p>I have 5 contracts with Vodacom. The upgrade one for about 20years. Don't you want me as a customer anymore after 20 years. This is not the first online upgrade and this never happenned.</p>

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Replies (1)
Vodacom
Vodacom's reply02 Jun 2017, 15:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team