Vodacom Bad Service

<p>Email to Vodacom:</p> <p>Hi,</p> <p>It is with regret I have been forced to resort to this method of communication after been with Vodacom since about 1999. On data package 5GB on number ##### I have log numerous calls since 2017/01/01 to resolve my problems with Vodacom with all the calls I have logged either not reflecting on the system or been close without the matter been resolved. I have in fact cancelled the contact of ####### and yet there is still a billing issue outstanding on it and hasn’t been resolved by Vodacom and now Vodacom has block my service on ###### over this billing issue. I have logged calls with all different departments and ever “your back office” where I have been told the matter would be resolved and left my number ######### as a contact to call and have been guaranteed by numerous Vodacom agents that someone would contact me and yet to date this hasn’t happened.</p> <p>The problem all start when I was on a 5GB normal time and 5GB Night Owl at R249 contact with a clone SIM card for R8.99 and I went to upgrade at Vodacom Northgate in December. Actually in hindsight now I realize Vodacom Northgate owes me R150 for the upgrade fee that eventually never took place. The gentleman that upgrade me instead of not listening to me and upgrading to the 10GB normal hours and 10GB Night Owl at R299 with my clone SIM card staying at R8.99 he went and upgrade me to 10GB Top Up which meant my clone SIM card was blocked and I only got 10GB normal hours and the 10GB Night Owl fell by the way side. I discover this on contacting Vodacom Customer Care on about 2017-02-02 and was informed to go back to the store. That same gentleman in question also messed up other customers accounts as whilst I was in the store there were other complaints about him and he even tried lying direct to my face saying I asked for the 10GB Top Up, which I said I can bring in my wife as a witness as she was with me and he immediate apologised. On my numerous phone calls and visiting the store dealing with store manager Brandon Neil (##### and ####### plus email address #######) and all the calls I have logged to Vodacom Customer Care been closed without the matter been to resolve this matter I gave up on Vodacom assisting me and decided to cancel ###### at the end of April. As I was only on a 5GB normal time and nothing on Night Owl for the month of May I ran out of data and tried getting the Vodacom Northgate store to load an additional 5GB, which didn’t load as was the case the month before. I contracted your Vodacom Customer Care and they tried assisting me and even tried loaded it again, but couldn’t resolve the matter and this data was to be reversed.</p> <p>I then receive an account on 2017-03-03 on ###### for additional charges:<br />• 5GB Top Up R289.00<br />• 5GB Top Up R289.00<br />• Connection Fee R97.00 <br />• Data SIM R49.50<br />• Data SIM R99.00<br />• Total: R823.50</p> <p>The account was for R1 122.50 after once again speaking to a supervisor at Vodacom Customer Care she agreed the charges were additional and I was only to pay R299 for this account (Logged call of number: A2-67B8-5MHWS) . Therefore R299 + R341.50 + R58.40 = R698.90, which I paid. Then I start getting recorded calls about payment, which I request a call back. I never receive the call backs. I phone Vodacom Customer Care and discover the logged call number of A2-67B8-5MHWS has been closed the person says they will get a supervisor to contact me, which doesn’t happen again. Last night 2017-05-17 I discover Vodacom have blocked my cell number ********** 113. I once again phoned and get hold of someone at the “back office” today 2017-05-18 to explain everything again and she agrees with me. We are both confused as to the credit passed of only R270.00 and not R823.50. My latest statement is very confusing as it should be R399.90 and yet it is R1053.40. The difference is R653.50 and there has been an amount of a R100.00 added and only a credit for R270.00. Call number logged is OLM2P-PE7KV. Please see all attachments to support what I have stated.</p> <p>I have been informed that Vodacom will take 7 working days to fix this and my phone will be block until then. This is unacceptable as I use my phone for work purposes. Vodacom are meant to be providing me with service and are a service provider. I am give you until the COB today 2017-05-19 to resolve this matter as I am walking into Vodacom Northgate where all this started and will be handing over my phone and cancelling the contract as you have gone back on the contract and not me. I will be share this matter with all that are interested as you are not the number one service provider as you stated in my books after been with Vodacom since about 1999 and this is how you treat loyal customers.</p>