RT
Roux T

1 reviews | Active since May 2017

10 May 2017, 08:53

Vodacom bad service

<p>I had a data contract with Vodacom. Beginning January 2017 Vodacom blocked my contract without notifying me. After 3 expensive visits by my computer specialist i discovered that Vodacom allowed someone to purchase an Iphone 7 online without fica documentation onto my data contract. They allowed the ***** and i had to lay a ***** charge as requested by then. I have been to headoffice and been back and forth to the police. Still there is no joy. I cannot open a new contract and have to use pay as you go, which is very expensive. I am still waiting for them</p>

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Replies (1)
Vodacom
Vodacom's reply10 May 2017, 10:05
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team