ST
Shannon T
1 reviews | Active since Mar 2019
13 May 2024, 11:38
Vodacom bad service
Vodacom flagged my closed account for money that I owe. I called their contact centre including collections and all they can say it will be escalated- even the agent does not understand why there is an outstanding balance on a closed contract account. Last agent said no one escalated- even wrote a complaint and received no feedback.
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Vodacom's replyOfficial
13 May 2024, 11:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 May 2024, 11:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team