1 reviews | Active since May 2013
Vodacom bad service!
<p>I have tried getting assistance from Vodacom's facebook page but the admin keeps ignoring my posts and responding to posts that were posted after mine and skipping mine, I have 2 contracts with Vodacom and the network is bad in my area of residence and I still have to work at home and do my academical work but I cannot due bad network in the area, I have a contract for 5GB and last month I took out another one for 20GB, I have tried to log calls but there's no correspondence from your team with regard to my query! Since Vodacom is unable to maintain its SLA with I therefore request that both my contracts be cancelled if there is no quick solution to this problem. Thank you.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I will wait for that call.
I will wait for that call.
Can you believe it if I were to tell you that I'm still waiting for another call? I mean I was told to derive my GPS location and that someone would call me the next day with regard to bad network in my area, I am hardly enjoying this service that I'm paying every month without fail. Where did we go wrong?
Can you believe it if I were to tell you that I'm still waiting for another call? I mean I was told to derive my GPS location and that someone would call me the next day with regard to bad network in my area, I am hardly enjoying this service that I'm paying every month without fail. Where did we go wrong?
2 Weeks later I am still without a solution nor a correspondence!!
2 Weeks later I am still without a solution nor a correspondence!!