TM
Taelo M

1 reviews | Active since Nov 2015

31 Mar 2017, 14:04

Vodacom bad service

<p>Vodacom has the worst service ever. I had a contract with them and after the bad service I received all the time from them, I decided not to renew it, their service sucks. I logged a call 3 days back but till today they say their call centre agents are forever busy to assist for something which is their fault. For 3 days? And I never get help even when I phone their call centre. Vodacom, please stop making promises you can't keep. Remember a customer can make or brake a business. You might have 20 million customers but in the future you might loose all of them if you don't value them. </p>

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Replies (2)
Vodacom
Vodacom's reply31 Mar 2017, 14:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

TM
Taelo M's update20 Apr 2017, 17:53
Reviewer Update

No consultant ever contacted me. Exactly as I thought. Thanks to Vodacom for keeping their promise.