kS
kobus S

1 reviews | Active since Mar 2017

25 Mar 2017, 13:16

vodacom bad service

<p>I have been receiving bad service via the ********** call centre number I called to find out what my account was and they cannot even see on the system what the total amount is for 5 contract numbers while on the call it gets dropped 3 times because of bad connection</p> <p>After paying my account I called this number 7 times to get connected and I’m still waiting after 24 hours still nothing</p> <p>The call centre don’t have any Afrikaans speaking agents and if they transfer u, u have to wait 20 minutes</p> <p>I found that calling and complaining to the agents I get a no care attitude from them</p> <p>Vodacom is so big they don’t care</p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply26 Mar 2017, 09:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team