Vodacom Bad Service

So I just came from Vodacom Campus Square to simply cancel my contract. I then found out that my account is on pre-legal. Imagine the jitters! I was going to find myself there by the lawyers. Anyhow, I've been told that they can't help in-house, I must call *** then make a payment than wait 24 hours, call *** again to give me a go ahead to call *** to proceed with the cancelation. Honestly, we're busy! I can't understand why the process has to be to difficult, I'm trying to get myself out of a commitment that almost ruined my name I've paid Vodacom and have tried calling 3 times, first call got hung up, second call with Andiswa (hung up too) and now as I write this with Whitney (answered after 8 minutes) I'm not happy. I just want out, why bond Me to something I don't want anymore