TN
Tina N
1 reviews | Active since Sept 2021
31 Dec 2021, 08:58
Vodacom Bad Service
1 star is way too generous. I went online, I have called twice. I spoke to an agent who tried to put me through to the "right" person to assist me then eventually told me she will get someone to call me back 4 days ago. I need to cancel my contract that ended in May 2021 but they still deducting with an even bigger amount. I did not sign another contract. Getting hold of an agent that can assist is impossible. Extremely bad service.
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Vodacom's replyOfficial
31 Dec 2021, 11:00Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Dec 2021, 11:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Tina N's updateReviewer Update
31 Dec 2021, 12:16Cab I please get someone who does NOT have an attitude to assist me. Your customer service agents need to be taught how to deal with unhappy clients.
TN
Tina N's update31 Dec 2021, 12:16
Reviewer Update
Cab I please get someone who does NOT have an attitude to assist me. Your customer service agents need to be taught how to deal with unhappy clients.